Tips on Marketing Yourself in the Salesforce Ecosystem

In today’s competitive Salesforce ecosystem, how you market your skillset and package up your previous experiences plays a huge role in catching the eye of potential employers. Over 5 million professionals have leveled up their knowledge and skills using Trailhead - so, how can you stand out?

Create an effective & precise resume - and maintain it!

  • A resume is oftentimes your first impression with potential employers, so I recommend starting your marketing efforts here. Take time to comb through your vast skill set and pick out bits and pieces that will apply to the position you are applying for and showcase these in your resume. Keep it clear, concise, and tailored for each role you are pursuing.

  • Don’t be afraid to brag about yourself! Did you completely streamline sales processes AND support an org of 300+ users daily - YEAH YOU DID! Slap those certifications on there and include your triumphs while writing in affirmative, quantitative language that will convey what you did and how this affected the company.

  • Don’t forget to use spell check and have some peers (or your favorite Hireforce recruiter) review it for you. Here’s another Hireforce blog with all sorts of tidbits on resume building - check it out!

Connect with other professionals - virtually & in person!

  • Rev up your LinkedIn engine and get connected Focus on expanding your online network of other Salesforce professionals via LinkedIn. Seek out individuals at your level and the level you strive to achieve one day and send connection requests with messages that start conversations around progress and growth in the industry. When I first started working in the Salesforce space, I would spend the first part of my day (every day, for weeks) connecting on LinkedIn with other individuals on a similar career path and notable individuals in the ecosystem that posted content I enjoyed reading. Yes, focus on connecting with professionals in your geographic location, but also across the world! Grow and cultivate a community you are excited to virtually interact with. Additionally, I recommend connecting with Hireforce’s specialized group of recruiters we won’t bite & are happy to discuss career options and share open roles we are working on.

  • Attend local Salesforce events – oftentimes you’ll find posts in your local User Groups. Our Denver team has attended several Denver User Group meet-ups and happy hours that have led to countless new connections in the ecosystem. It doesn’t always have to be an official user group event either - if you live in the same city as a Salesforce pal, meet up for coffee, a walk, or any activity that might foster a chance to learn and grow from each other. With over 1,300+ Community Groups across 90 countries, get plugged in with one (or ten)! Find groups that resonate with your interests and geographic location: Trailhead Group Finder

  • Attend Salesforce conferences – the sheer wealth of knowledge bouncing around in these conference rooms is palpable. I was able to attend three conferences this past year and it grew my network vastly. Rubbing elbows with some influential professionals in the Salesforce ecosystem is unmatched when it comes to getting connected and getting your name out there. Shout out to Midwest Dreamin’, WITNESS Success, and Mile High Dreamin’, what a blast!

  • Put yourself out there – Have trouble getting plugged in locally & in person? Connect with Salesforce professionals you admire on LinkedIn and ask them about their progress in the ecosystem. Seek out individuals with titles you’re interested in and virtually pick their brains on how they got there.

Package up your previous history - add a bow while you’re at it!

  • Marketing your previous experience (Salesforce related or not) to a potential employer is HUGE. Before interviewing, before applying, even before considering this new dream job of yours, figure out how your past accomplishments and experiences translate to this team and their efforts.

  • A couple of applicable scenarios I’ve come across with new-to-Salesforce-professionals:

    • Worked in the education industry? You’re probably great at explaining concepts efficiently and promoting new ways to learn processes. User adoption, bingoooo!

    • Worked in the finance industry? Maybe you’re still passionate about similar financial processes and aspects that can translate to the Financial Services Cloud, B2B storefronts, or the CPQ managed package. Check these concepts out on Trailhead and start studying/earning badges.

Leveling up your skill set – get specialized *sung in the tune of Get Physical*

  • If you haven’t already, create a Trailhead account and start clicking through modules, trails, and quizzes. While I am entirely aware that certifications require a commitment of your time and finances, there are plenty of free resources on Trailhead that can still help you advance and showcase your skills. I recommend finding aspects of Salesforce (managed packages, clouds, apps on the AppExchange) that pique your interest and can set you apart from others.

  • Don’t stop at Trailhead, explore other online training resources:

Got the skills down pat but having a hard time adding the experience piece to the puzzle?

While you’re seeking out that stellar dream job, pick up part-time projects, volunteer work, or create your apps/processes that can provide concrete examples of what you’ve done in the ecosystem and how you have mastered certain skills beyond the training resources. Sending supplementary information and examples of your work to your recruiter and potential employers will help you stand out in the stack of resumes on their desks.

You’ve Been Laid Off. Now What?

Over 150,000 tech workers lost their jobs in 2022, with more than half of those layoffs happening in November and December alone. To start in 2023, more than 18,000 tech workers have been laid off from large firms such as Salesforce and Amazon. With the rising number of layoffs, we all, unfortunately, know someone, maybe ourselves, impacted. There’s no right way to deal with being laid off, but below are a few tips and tricks to help you get back on your feet and keep moving forward.

 

  • Take time to process: This is no doubt a challenging time in your professional career. You will have a lot of emotions to process, so take some time for yourself to unplug and process everything.

    • Set a realistic timeline for you to unplug and process your emotions. Stick to that timeline and don’t even start thinking about looking for a new job until your pre-determined date.

      • 2-3 days is pretty standard. If you have the means or the severance to take a week or two, even better!

  • During that timeline you can do literally anything that will keep your mind off your career:

    • Spend time catching up with family and friends.

    • Finish that home improvement project you’ve been putting off.

    • Binge White Lotus. Prego in advance for the suggestion…

    • Bring your favorite book to a coffee shop in the middle of the day.

    • Go on walks around your neighborhood.

    • Finish that puzzle you got for White Elephant two years ago (Guilty).

 

  • Update your loved ones when you’re ready

    • Your significant others and close family/ kids should be the first to know. Don’t feel ashamed to share the burden with them. That’s what family is for.

    • Some folks choose to wait to update extended family or friend groups and that’s totally okay. It is a good idea to eventually reach out to this group when it feels right to you as they can be part of your support system and maybe even help you find the next dream job!

    • It will get easier with time and practice. Just remember that you’re in control of this and you have the right to tell everyone when you’re ready.

 

  • Update your professional network

    • After you’ve taken time to process your thoughts and refocus yourself, it’s a great idea to lean on your professional network.

    • LinkedIn is a fantastic resource to post your layoff update. A few tips when posting this update:

      • Keep the tone positive! It’s easy to bash the company that just pulled the rug out from under you, but it’s important to remember that this will likely be seen by an amplified amount of professionals. Showing that you are using this as an opportunity to grow rather than throwing shade will display your maturity and make you a more desirable candidate.            

 

  • Take the time to build out and update a generic resume that you can easily update to fit different roles.

    • There’s nothing wrong with having multiple resumes. In Salesforce I generally see folks with these three types of resumes:

      • A Manager/ Leadership resume

      • A Hands on technical resume (like Developer or Administrator)

      • A Consulting focused resume

    • This usually takes people anywhere from 1 hour to a whole day, depending on the last time you’ve updated this. When you are ready to apply to roles, you’ll thank me for the time spent on this one task ;)

 

  • Lastly apply, apply, apply!

    • The best way to put yourself out there is to connect with Recruiters who specialize in the types of roles you are looking for.

      • Companies like Hireforce are here to help you with all of your full-time, contract-to-hire and contract Salesforce job-hunting needs in the United States.

  • In addition to working with third-party recruiters, you should actively apply to roles yourself A few housekeeping tips here:

    • Be sure to actually read the job descriptions before applying.

      • I know this can be tedious, but you will save yourself and the hiring teams a lot of time if you make sure you are qualified for the role before interviewing.

    • Don’t be afraid to try something new!

      • If you think your experience is transferrable to a new skill set, then go for it! This is where updating that generic resume comes in handy!

    • Go into it knowing your salary/hourly expectations upfront.

      • Do your research beforehand and be transparent throughout the process regarding what you expect financially

Salesforce Trends on the Rise in 2023

With 2023 on the horizon, Salesforce is on track for growth in the new year. Releasing multiple new features over the last few months of 2022, Salesforce has laid a roadmap for which expansion can be expected in the year ahead. With ‘innovation’ as one of the company’s five values, continuous improvement to meet market demand is at the top of Salesforce’s priorities. Below is a brief overview of recently released Salesforce features that signal where the company is growing as we head into 2023.

 

Upcoming Salesforce Trends

 

Data Unification: Salesforce Genie

Launched at Dreamforce in 2022, Salesforce Genie is the latest metadata search engine designed to track and provide advanced real-time customer data. Enhanced with Einstein, this search platform predicts customer insights to inform business decisions. Learn more about the Salesforce Genie data platform and its support with customer personalization here.

Climate Action: Salesforce Net-Zero Cloud & Marketplace

The call to action for corporations to combat the climate crisis has strengthened over the years. In response, Salesforce recently introduced a platform for companies to meet their sustainability goals. Many companies have set the goal to become net-zero– contributing to initiatives that result in no incremental net increase of greenhouse gas emissions to the environment. These companies invest in climate- and sustainability-related projects to reach their net-zero targets. Salesforce Net-Zero Cloud and Marketplace offer a platform to do just that.


Net-Zero Cloud is a feature designed to use with Commerce Cloud to track sustainability measurements and targets, including a business’s carbon footprint–  meaning how much greenhouse gas a company emits each year.

 

Net-Zero Marketplace is a platform any business can use to purchase verified projects to offset their carbon emissions, simultaneously offering companies space to list their project details for easy purchase. An array of projects are included, spanning renewable energy, to water treatment, to forestry.


Check out more on Salesforce’s decision to launch this platform service here!


Health Innovation: Patient 360

Salesforce Patient 360, a newly released feature for Health Cloud, is designed to centralize patient data in one location across a variety of medical units and resources. Enhancements regarding behavioral health intakes, access to advanced therapies, and coordinated care can be expected with the new updates. Patient satisfaction should increase by consolidating patient data sources and creating easy channels of communication.

 

Field Service Advancements

Emerging as a leader in the field service management area, Salesforce has recently launched new Field Service features, used with the platform on Service Cloud. Built on Salesforce Genie, the updated Field Service features include proactive maintenance insights, a customized user interface, and an AI-guided visual assistant. Having concrete plans to expand this feature with companies such as Honeywell and Beldon Roofing, Salesforce is growing its hold within the field service industry.

 

Business Messaging: WhatsApp Collaboration

In September 2022, Salesforce announced a major partnership with the world’s largest messaging application, WhatsApp, signaling a major investment in business messaging and customer engagement. Citing data around customer communication preferences, satisfaction, and engagement expectations, Salesforce suggests this partnership will result in increased revenue, personalized customer journeys, and data security.

 

2023 Trends: What Else?

As the world changes and the way we work evolves, Salesforce continues to fill the gap in enhanced customer relationship-building. Surely there will be more areas of expansion and growth than the ones mentioned above. What trends are you seeing in your corner of the Salesforce ecosystem?

Resume and Interview Tips

As recruiters, we see a lot of great, and not so great, resumes and interviews. Below are some tips to help you best present yourself for a potential opportunity:

Resume Tips

Structure

  • Have clear (and professional) contact information and full name - it’s time to ditch that funny email address you’ve been hanging on to - ideally your email includes your name.

  • 1-2 pages of clear, relevant information are much easier to sort through than a 3+ page resume cluttered with too many details.

  • Triple-check for proper grammar, spelling, and consistent verb tense.

  • Use a consistent font/size throughout the bullet points of experience.

  • Put your experience before your education - graduation dates are not necessary.

  • Name the file with your name and ‘resume’, rather than the version or something else.

Content

  • Have multiple copies of your resume and tailor your objective, summary, and relevant experience for each type of position.

  • Use action words and specific project details rather than vague buzzwords.

  • Use metrics whenever possible to show the positive impact you made on the team/business.

  • Be clear about how your skills are transferable if transitioning careers.

  • Use keywords from the job description in your relevant experience.

  • Explain short tenure - (ex. company layoff, relocation, family care break).

  • Include references or don’t - avoid “references available upon request”.

Interview Tips

A little prep goes a long way

  • Research the company - how do you connect with their mission, values, product and/or service?

  • Review the job description before the interview/while you prep.

  • Practice mock interviews with likely interview questions (Glassdoor and Google are great resources for prepping a list of questions to practice).

  • Avoid scheduling interviews/meetings back to back in case one runs over on time.

During

  • Be confident and eager! A positive attitude and good energy have a big impact.

  • Be engaged - avoid leaning back in your chair.

  • Wear professionally comfortable clothes that make you feel good.

  • Avoid overusing “we” - focus on your specific contributions.

  • Use the STAR method to explain situational questions.

    • Situation - What was the situation?

    • Task - What did you need to accomplish?

    • Action - What specifically did YOU do?

    • Result - What was the outcome of your action?

  • Ask questions - it shows interest in the position and company.

Follow up

  • Ask for the next steps at the end of the interview and follow up with a thank you note.

In a competitive market with more applicants than jobs, small adjustments to your resume and interview approach can make all the difference in securing your next opportunity. If you’re in the market for a new Salesforce position, reach out to Hireforce to connect! We are more than happy to chat through the Salesforce market, as well as help you first-hand apply these tips and tricks into your job search!

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